Welcome to Ideal Standard Store’s FAQ section. We’ve compiled answers to the most common questions about our premium bathroom solutions, delivery options, and customer service policies.

About Our Products

What makes Ideal Standard Store products special?
Our products combine innovative technology with timeless design, offering premium bathroom solutions that range from Bluetooth-enabled mirror cabinets to assistive products for enhanced accessibility. We focus on quality materials, functional design, and contemporary aesthetics.
Do you offer complete bathroom sets?
Yes! We offer carefully curated bathroom furniture packs and complete sets that combine our premium basins, taps, cabinets, and accessories for a coordinated look.
What types of bathroom storage solutions do you offer?
Our range includes bathroom cabinets & storage, mirror cabinets, storage baskets, shelves, and specialized hooks/hangers – all designed to maximize space while maintaining elegant aesthetics.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
How long does order processing take?
All orders are processed within 1-2 business days at our Albany, NY headquarters before shipping.
Will I receive order confirmation?
Yes, you’ll receive an email confirmation with tracking information as soon as your order ships.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:
1. Standard Shipping ($12.95 USD): Via DHL or FedEx, arriving 10-15 days after dispatch
2. Free Shipping: Via EMS for orders over $50, arriving 15-25 days after dispatch
Do you ship internationally?
We serve customers worldwide, excluding some Asian and remote regions. Please note that customs fees may apply to international orders.
How are fragile items like mirrors packaged?
All items are securely packaged with protective materials to ensure your premium bathroom investments arrive in perfect condition.

Returns & Exchanges

What is your return policy?
You have 15 days from receipt to return any item that doesn’t meet your expectations. Items must be in original condition with all packaging.
How do I initiate a return?
Please contact our customer service team at [email protected] to begin the return process.
Are there any non-returnable items?
Certain assistive products and customized items may be non-returnable due to hygiene or specific import regulations.

Customer Support

How can I contact customer service?
Our team is available via email at [email protected] for any questions about products, deliveries, or returns.
What are your business hours?
Our customer service team operates during standard US business hours (9am-5pm EST, Monday-Friday).
Do you offer design consultation services?
While we don’t currently offer formal design services, our team can provide product recommendations to help create your ideal bathroom space.

Didn’t find your question answered here? Our customer care team is always happy to assist at [email protected].